Record the full story
Capture concern, symptoms, DTCs, checks, measurements, evidence, root cause and confirmed fix in one place.
UnderTorque Technician
Keep what experience teaches you.
A challenging diagnosis is worth more than a completed job. Capture observations, tests, evidence, results and practical tips; find them when the next difficult fault comes in; choose what stays private and what you contribute.
Person-owned. Organisation-connected. Private by default.
Why Technician exists
The same fault should not mean starting from zero again.
A hard diagnosis often disappears into memory, screenshots, job cards or workshop chat. Technician gives the learning a structured home so the next search starts with evidence you already earned.
Find the pattern again
Search by make, model, DTC, symptom, affected system, tag, keyword or known-good value.
Reuse your experience
Bring proven learning back into the next job instead of depending on memory or starting from scratch.
How it is used
From difficult job to useful diagnostic memory.
Technician is designed around the natural workshop loop: capture something worth remembering, search it when a similar job appears, then share only when doing so is useful.
1
Capture
Create a report for a proper diagnostic case or a tip for a reusable lesson.
2
Find
Search your visible knowledge by the language technicians actually use.
3
Reuse
Bring back test results, evidence, root cause and the confirmed fix.
4
Share deliberately
Keep it private, send one item to a trusted person or contribute it to an eligible organisation.
Your workspace
Private first does not mean working alone.
Your private master stays yours. Organisation membership gives you a collaboration context, not an instruction to hand over everything you record.
New personal reports and tips start private.
A direct person share gives revocable access to the selected item.
An explicit own-organisation share can create retained organisation knowledge while preserving your personal master.
Sharing rules are technician-authorised choices, not silent employer policies.
Example
One difficult intermittent fault
You capture the DTC, voltage trace, loom inspection, rub point and confirmed repair. Months later, another vehicle presents similarly.
Without Technician: search memory, workshop chat and old job records.
With Technician: search the symptom or DTC, reopen your evidence and compare the next case from a known starting point.
For workshops
Build team knowledge without breaking technician trust.
Useful fixes can become organisation knowledge when someone deliberately contributes them. That gives the workshop a memory while preserving the contributor's personal master.
Reduce repeated learning
When a fault pattern has already been proven, make it easier for eligible colleagues to find it.
Support less experienced technicians
Give people access to real diagnostic thinking and evidence from work the team has already done.
Retain deliberate knowledge
Knowledge intentionally contributed to the organisation can remain useful even when roles or people change.
Beyond Technician
Useful workshop learning can become Advisor education.
When a technician spots a system explanation, misconception or manufacturer detail the wider aftersales team should understand, a privacy-safe copy can be offered into the Advisor editorial workflow. The original Technician record stays separate.
See UnderTorque AdvisorGet started
Make your next difficult diagnosis easier to remember.
Existing users can sign in now. Organisations that want to explore Technician across a team can talk to us about a pilot.